Energy & utilities
Regulated, capital-intensive and under constant cost and climate pressure — energy is where slow decisions are most expensive. We have spent years inside energy retailers and majors, redesigning customer journeys, renewals and service operations with the teams who run them.
Trusted by teams in energy & utilities
Our partners have also worked with
- Centrica
- Ovo Energy
What is at stake here.
Price caps, net-zero targets and legacy billing estates. Every service change touches regulation, and every delay costs margin.
You will recognise a few of these.
What we help you do.
Four things teams in this industry come to us for. Each one ends in a decision somebody can act on, not a document somebody has to read.
Redesign the renewal journey
Map how customers actually move through renewals and rebuild the moments where they hesitate — with evidence, before build.
Cut the decision cycle
Get commercial, operations and digital in one room and leave with a decision that holds under regulatory review.
Prove new service operations
Test a redesigned back-office or field workflow before committing platform spend.
Make AI useful in contact
Move AI from pilot to the actual conversations your agents and customers are having.
A two-day HyperSprint took a cross-functional team from evidence to opportunities, concepts, working prototypes and customer validation — then a week of testing with real customers.
Read the case studies →“Their expertise enabled us to solve complex challenges, ideate quickly, test with real users and reduce delivery risks.”
Andy MorrisDigital Director, British Gas
Over 25 years inside organisations like yours.
We have run sprints inside bp, British Gas, E.ON NEXT and a leading European utilities company — we know the compliance constraints, the legacy estates and the politics. We prove the workflow first, so scale decisions are grounded in evidence, not vendor promises.
Explore HyperSprintsWorth reading if you work in energy & utilities.
See all articles →
Common questions
Do you work with energy and utilities organisations?
Yes. Our HyperSprints work on any workflow where a team, a real customer and a decision meet. We start with one workflow that matters to your organisation and test the new way of working with real customers or the people who do the work.
What does a first project with DSX look like?
Usually a HyperSprint: two days of your team’s time on one real challenge, AI-built prototypes, testing with real customers afterwards and an evidence-backed decision on what to do next.
Can you work within our compliance and security requirements?
Yes. Before the sprint we agree which tools and which data can be used, so the work stays inside your rules from day one.
Stuck on a decision that keeps slipping?
Bring us one workflow, such as renewals, field operations or customer contact, and we will help you test the change before you commit spend.
