Energy & utilities

Regulated, capital-intensive and under constant cost and climate pressure — energy is where slow decisions are most expensive. We have spent years inside energy retailers and majors, redesigning customer journeys, renewals and service operations with the teams who run them.

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Trusted by teams in energy & utilities

Our partners have also worked with

Centrica
Ovo Energy

What is at stake here.

Price caps, net-zero targets and legacy billing estates. Every service change touches regulation, and every delay costs margin.

You will recognise a few of these.

Renewals and retention journeys that leak customers at the same three moments

Service operations where the cost to serve keeps climbing

AI pilots in customer contact that never left the pilot

Field and back-office work that nobody has mapped end to end

What we help you do.

Four things teams in this industry come to us for. Each one ends in a decision somebody can act on, not a document somebody has to read.

Redesign the renewal journey

Map how customers actually move through renewals and rebuild the moments where they hesitate — with evidence, before build.

Cut the decision cycle

Get commercial, operations and digital in one room and leave with a decision that holds under regulatory review.

Prove new service operations

Test a redesigned back-office or field workflow before committing platform spend.

Make AI useful in contact

Move AI from pilot to the actual conversations your agents and customers are having.

European utilities company

A two-day HyperSprint took a cross-functional team from evidence to opportunities, concepts, working prototypes and customer validation — then a week of testing with real customers.

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“Their expertise enabled us to solve complex challenges, ideate quickly, test with real users and reduce delivery risks.”
Andy MorrisDigital Director, British Gas

Over 25 years inside organisations like yours.

We have run sprints inside bp, British Gas, E.ON NEXT and a leading European utilities company — we know the compliance constraints, the legacy estates and the politics. We prove the workflow first, so scale decisions are grounded in evidence, not vendor promises.

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